Cistera Platform v1.6

With Cistera 1.6, a new era of IPT Application Platforms and Engines has arrived. The Cistera application platform is unique, as it provides a single interface into and out of Cisco's Call Manager and Call Manager Express that seamlessly integrates multiple application engines into an IPT solution. Secure, reliable and scalable, Cistera ConvergenceServers are easy to integrate and install in an IPT deployment, and can be configured to support small, medium and enterprise installations.

Enhanced CCS Administration & GUI

Cistera 1.6 continues to lead the market in user-friendly administration, installation and configuration. The intuitive interface, enhanced replication and data management, and deep integration with Cisco Call Manager make the Cistera ConvergenceServer the easiest and fastest IPT Application Server to deploy in an IPT installation.

Enhancements include:

• Group/Sub-group scoping.
• Interface to CCM using AXL
• Dynamic IP Phone Mapping for Group Manager
• Server Status web-pages addressing CCS clustering and/or publisher/subscriber configuration.
• Logging and Exception Management and integration with Cistera Request Tracker
• Enhanced Quick Configuration via web interface
• Property Management moved to Database from Property Files.
• Centralized DB Manager
• Realtime synchronization with CCM for device extension mobility within CCM cluster
• Applications support for Extension Mobility available in QuickRecord and RapidBroadcast

New Cistera Enterprise OS 4

Based on the Linux 2.6 Kernel, the Cistera Enterprise OS 4 provides users with improved clustering capability, increased memory support, and faster performance. The Cistera Enterprise OS 4 provides the core processing, clustering and data management platform. Cistera Enterprise OS 4 is the first Enterprise Class Operating System built specifically for IPT Application platforms.

Enhancements include:

• Improved Memory Expansion Capability
• Improved Support for Multiprocessor Configurations
• Clustered Performance increased over wide area networks.
• New Enterprise Class Database Management System with two-phase commit replication, and Distributed Transaction Engine
• Multi-Master Multi-Subscriber configurations result in larger cluster sizes
• Support for Cistera ISCSI Appliance

New Cistera ServiceLevelManager™

Cistera 1.6 introduces ServiceLevelManager™, the first IPT Network Health and Quality Assessment Tool for Cisco Call Manager and Call Manager Express deployments. ServiceLevelManager offers Cisco customers an unprecedented view of their IPT applications environment, and confirms Cistera's ongoing commitment to improving its customers' ability to manage their IPT systems. The Cistera ServiceLevelManager™ provides administrators with a global view of customer IP telephony network from a Network Health perspective. Using the global Network Health metric, administrators can quickly identify problems in their IPT environment. ServiceLevelManager gives quick actionable information to respond faster to problems.

Enhancements include:

• SLM database
• Ability to configure SLM on the fly.
• Installable service, start/stop application Engine
• Auto Discovery of Devices from Call Manager
• Logging and Alarms via email and pager.
• Quality of Service Metrics and Network Health Performance Statistics.
• Call Manager Performance Monitoring Statistics

New Cistera ContentStreamer™

The new version of ContentStreamer™ adds the first Podcasting engine for IPTelephony to its RSS enabled delivery of audio, graphics, music and data streaming capabilities to the IP phone network. ContentStreamer™ defines a whole new class of media streaming tools for IP Telephony. ContentStreamer™ fully implements the Really Simple Syndication (RSS) standard with voice, video and data.

QuickRecord and CallCenterRecord

The popular recording solutions from Cistera just got better. New features such as Personal Recorder, improved email management and administration, all offer an improved experience for users.

New Recording Features

A new VoIP recorder based on Linux Packet Filter Recorder customized for QR and CCR (G.711 and G.729a). Recorders that are network aware

• Enhanced Log Management
• Live Monitoring (multiple monitoring sessions per call & multiple simultaneous monitoring).
• Ability to Rewind, Fast Forward via Playback.
• QuickRecord includes Personal Recorder (Dictaphone)
• Enhanced email management for Quick Record.
• Configurable Tone Generation for Recording Notification

RapidBroadcast

The most popular broadcast engine for IPT just got better. RapidBroadcast now supports 7920 wireless phones, SMS based devices and two way radios (with the LMR engine). Along with the support for the Cistera Zone Controller, RapidBroadcast is the most comprehensive broadcast solution for IPT on the market today.

New Broadcast Features

• Services based on PIN authentication.
• Enhanced Software architecture for faster response time for thousand’s of devices.
• Replay of Broadcasts On the Phone XML Screen
• Outbound Dialing alerts Engine.
• SMS integration through SMS Gateway including One Click SMS messaging from IP Phone.
• SMS integration into Rapid Broadcast for IPPhone/SMS messages

Presence Manager

Phone Rulesets and Phone Objects, a core component of the CCS Platform has been improved. Enhanced Time-of-Day Engine now supports more devices, has an improved scheduling engine and one touch global presence update. Phone Objects has been updated to support the 7941 and 7961 phones.

• Improved Time-of-Day engine with enhanced performance
• New Scheduling Functionality with Weekly view of Campuses
• Do not Disturb Capability (DND)
• Supports adhoc time-of-day for schools
• Global Rulesets override
• Personal Do Not Disturb (DND)
• Either Ringer Mute or full Voicemail Routing
• Administrator Configurable Presence Status
• Monitor and Manage via Web interface