Frequently Asked Questions

Why Cistera ?

Cistera is a leading global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful application infrastructure to deliver the benefits of voice, video and data convergence to the user. Cistera's broad portfolio of Convergence Servers and application solutions provide advanced voice, video and data communications platforms and applications for customer contact management, event notification and alerting, recording and monitoring and collaborative solutions.

What Benefits can I expect from using Cistera Products?

Cistera is a leader in Enterprise Convergence Servers for IP Telephony. What that means is that you can now deploy a single platform that delivers multiple applications for your IP PBX Platform. Couple that with the benefits that an Enterprise Platform gives you, Scalability, performance, reliability and security and you have a solution that grows as your needs grow.

Do you have specific solutions for Industries?

The Cistera Experience Website has been designed to provide a simple and effective way to learn how Cistera provides solutions for your industry. Here we have solution sets for Healthcare, Education, Government, Financial Services and more. From the front page, select 'Solutions for your Industry" then select your industry. Cistera provides datasheets and case studies to help you in your selection of the right Cistera Product for you.

Where can I buy Cistera Products?

Cistera Products are available from over 60 Cisco and Nortel Gold Partners including ATT, Bell South, Bell Canada and Others. To find a partner in your region, select Partners from the top menu page.

Is there someone I can talk to at Cistera?

Cistera has Solution Staff available to talk to you during normal business hours. You can dial 1-866-XML-TO-GO and you will be connected to a customer services specialist.

Where can I get help selling Cistera Solutions?

Cistera has Solutions specialists that can help you tailor a solution for your needs. You can dial 1-866-XML-TO-GO and you will be connected to a solutions specialist. Cistera also has certified partners that can help you with your decision. You can find them by selecting Partner from the top menu.

What are the tools available to help me sell ?

The Cistera Websites offer many downloadable resources to help understand and evaluate solutions that best fit your needs. The main website (Cistera.com) has the

Where can I get additional support to help sell solutions ?

Cistera has Channel Manager whose sole focus is to support the Channel and help deliver Cistera Solutions to customers. You can contact a Channel Partner Manager in your region by dialing 1-866-XML-TO-GO and select 2.

Where can I download sales tools ?

The Cistera Websites, Cistera Experience, Cistera Partners, Interprise One and the Support Site all have valuable whitepapers, brochures, presentations and sales guides to help partners sell.

What is the InterpriseOne Program ?

The Interprise One Program is Cistera's Partner Program. This partner program has three main levels, The Premier Partner where a partner has committed to certain resources and training, an InterpriseOne Partner and an InterpriseOne Professional Services Partner who works on providing Professional Services around Cistera products.

We also have the InterpriseOne Technology Partner who provides key technologies that support Cistera Products. These include partners like Cepstral, Cisco, Nortel, Calamp and AAC among others.