Quality Assurance and Compliance Solutions

Call recording is a powerful tool—no matter your purposes for deployment. Because each industry has varied needs and requirements, Cistera Networks offers a range of solutions—from one-button, on-demand recording to enterprise call center solutions.

Features

• The most popular adhoc recording solution for Cisco Call Manager, QuickRecord Application Engine
• High quality on demand call recording for Call Manager, Call Manager Express and Nortel IPT environments
• Continuous high demand recording with CallCenterRecord
• Quality Reporting and Monitoring with CallCenterRecord Enhanced
• Enterprise level administration and control with CallCenterRecord Enterprise
• Seamless integration with Cisco Unified Contact Center

QuickRecord™

QuickRecord™ is a robust IP telephony voice recorder and media management service designed to support those environments requiring reliable call recording functionality on an adhoc basis, using major IP Telephony platforms like Cisco’s Call Manager™, Call Manager Express and Nortel CES 1000.

CallCenterRecord™

Dynamic call recording and playback features for your IP phone network. Providing high-quality, continuous call recording capabilities that will become an integral part of the way you do business. With digitized recordings, you will be able to transport recorded calls in your network as you see fit — attach them to a problem ticket, analyze them for customer service, minimize potential liability to your organization.            

CallCenterRecord™ Enhanced

CallCenterRecord Enhanced builds on the successfully CallCenterRecord. Enhanced provides for capabilities for the supervisor and auditor including Quality Reporting, Monitoring, and screen captures. Enhanced offers a complete recording and monitoring solution for small and medium contact centers.

CallCenterRecord™ Enterprise (Due Summer 2007)

CallCenterRecord Enterprise is Cistera’s premier solution for large-scale contact centers. It provides a comprehensive solution for unified contact centers and builds on the functionality of Enhanced including tighter integration with Cisco Unified Contact Center and Cistera QuickConnect outbound dialer, remote desktop control as well as comprehensive dashboarding functionality.