Products

• Cistera Convergence Servers
• Event Alerting and Notification Solutions
• Quality Assurance and Management
• Product Documents

Cistera is a leading global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful application infrastructure to deliver the benefits of voice, video and data convergence to the user.

Cistera's broad portfolio of Convergence Servers and application solutions provide advanced voice, video and data communications platforms and applications for customer contact management, event notification and alerting, recording and monitoring and collaborative solutions.

The Award Winning Cistera ConvergenceServer™ is the leading platform for the delivery of Enterprise Application Engines for Unified Communications. The CCS delivers enterprise scalability and performance all the way to the desktop and the phone. Couple that with a Unified Administration for the lowest Total Cost of Ownership (TCO).

Based on open standards and a proven server technology foundation, the Cistera ConvergenceServer™ enables customers to create a robust and scalable environment that is flexible enough to adapt to their changing needs over time. The Cistera ConvergenceServer™ platform scales up to support organizations with thousands of users and scales down for offices with fewer than one hundred users, making it a viable alternative for a broad range of organizations.

Event Alerting and Notification

Cistera Networks recognizes the need to integrate and unify corporate communications. In response, Cistera has developed the first Application Platform for IP Communications that fully addresses the need to use multi-messaging modes in emergency situations. Cistera’s Event Alerting and Notification (EAN) solutions enhance the ability of organizations to deliver actionable information quickly and reliably.

Cistera’s unique multimodal communication platform combines IP, mobile and analog phones as well as two-way radios, providing a powerful solution to meet the needs of progressive organizations. Cistera has developed a unique approach to how corporations and government organizations can view and ultimately deploy an EAN solution—using IP as the core “glue” to bind these systems together. ..More..

Quality Assurance and Management

Quality Assurance and Management are systems that allow organizations to better respond to the needs of customers and partners. They allow organization to build feedback loops by automating audit and compliance needs through recording and monitoring systems.

Quality Assurance and Management Systems include recording, monitoring, screen capture, supervisory intervention and reporting tools that increase the organizations ability to view and response to customer experiences. ..More..