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Quality Assurance and ManagementQuality Assurance and Management are systems that allow organizations to better respond to the needs of customers and partners. They allow organization to build feedback loops by automating audit and compliance needs through recording and monitoring systems. Quality Assurance and Management Systems include recording, monitoring, screen capture, supervisory intervention and reporting tools that increase the organizations ability to view and response to customer experiences. Cistera is the leading provider of Quality Assurance and Management Solutions for Unified Communications. Cistera's QAC solution is based on a number of core application engines that reside on the successful award-winning Cistera Convergence Server (CCS). Each engine works independently and in tandem to provide a flexible yet comprehensive feature set that solves real world problems for all your quality assurance and compliance needs. |
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