Solutions

IP Communications, Converged Applications and City Services

Customer Needs

Worldwide, Citizens expectations of their state/provincial and local governments are changing. Studies show that increased effectiveness and speed-of-services top the list of expectations, followed by expansion of services to meet the demands and accommodate a wider range of needs.

Interoperable, responsive, and resilient solutions help communities improve safety, increase services, foster educational excellence, and facilitate economic development.

Key Challenges and Trends

Stimulate economic development by making communities more appealing.
Increase service effectiveness by reaching more citizens.
Improved citizen safety.
Foster educational excellence by increasing the efficiency of teachers and administrators.

What Government Organizations want and need

Communication is the corner stone of a connected community - one that connects citizens, employees, community-based organizations, and governments that combine technology with new processes to improve safety, increase service effectiveness, stimulate economic development, and invest in education.

Improve Citizen Safety
Service Effectiveness
Greater Education Excellence
Economic Development

In practice, Government Organizations are looking for communications solutions that foster interagency communication and collaboration, increase responsiveness, increased efficiency with the use of resources and improve response times. This results in greater safety and satisfaction among citizens.

Cistera Converged solutions for Local Government enhanced the IP Communications platform by providing key functional elements.

How Cistera helps Government Organizations

Cistera provides government organizations with a comprehensive set of applications and functionality that improves coordination and collaboration between agencies and individuals. From compliance recording and reporting to enhanced broadcasting capability, Cistera improves government services at all levels.

Cistera Key Functionality

QuickConnect - Rapidly find staff when time is of the essence
QuickConference - IP Conferencing when you need to bring teams together quickly
RapidBroadcast - Broadcasting Solutions including Intercom, Hoot and Holler, Multicast Whisper.
QuickRecord - Personal Dictaphone with Podcasting and Transcription Players.
CallCenterRecord - Adhoc and Continuous Recording, e911 Recording
VirtualDirectory - Medical Directory Integration